1. Scope, definition and premises.
1.1 1.1By accepting the terms and conditions of sale, the customer, individual consumer or different from the consumer (hereinafter: "Customer") agrees to a contract through remote communication (hereinafter: "Contract"), such as the sale through the website called shop.caseperrotta.it (hereinafter: "Site").
1.2 The Agreement is regulated by the listed conditions set out below and those not expressly provided in the list, are regulated by the Italian Civil Code and, where applicable, by the Legislative Decree 206/2005 (hereinafter "the Consumer Code").
1.3 The sentences that appear in capital letters in the following points of the Agreement will only have one meaning, that will specified each time.
1.4 By effect of the article 49 of the Italian Consumer Code, the Customer when in the role of a consumer (hereinafter: "Consumer") declares to have received and read the pre-contractual disclosure indicating the main features of the products offered, before concluding the final purchase. The customer is a consumer when it is a physical person acting for purposes unrelated to any professional activity.
2. Subject of the contract
2.1 The Contract is concluded between Case Perrotta SRL (hereinafter: "Case Perrotta SRL") based in Sant’Alfio, via Andronico 2, 95010, and the Customer.
2.2 The Contract relates to the sale of food, wine products, oil, jams, honey, water bottles and handicrafts (hereinafter: "Goods" or "Good").
2.3 Case Perrotta SRL therefore undertakes providing the Customer, upon the consideration of the price, the sale of Goods and any other service relating to sales assistance and after-sales assistance (hereinafter: "Service" or "Services"). Case Perrotta SRL provides the Service by itself and owns the management of the website shop.caseperrotta.it.
Case SRL Perrotta will be the exclusive provider of the service offered on the Website for the entire duration of the contract.
2.4 The description of the goods produced and /or marketed is shown in a specific description card (hereinafter: the "Information Card"). The Customer therefore has the right to view the specific characteristics of the Good or Goods at any time while browsing the website.
2.5 The terms and conditions of sale (hereinafter, "General Conditions") and in particular the information specified in Art. 49 of the Italian Consumer Code will be listed, in a visible state, on the website and it will be valid and effective until they are modified and/or integrated and /or updated by Case Perrotta SRL.
2.6 Any changes and /or additions and /or updates of the General Conditions will be effective immediately and will apply to sales made from the date of the update. The updated version of the General Conditions will be available on the Site.
2.7 The General Conditions regulate exclusively the offer, the acceptance, the methods of purchase, the transmission, the right of withdrawal and the terms with which the Goods are presented to the Customer before signing the Contract.
3. Addressee of the Contract
3.1 The Agreement is open to individuals over the age of 18, resident in Italy, the Republic of San Marino, the Vatican City and Canton Ticino, who are not acting within professional activity and/or general lucrative business that may be carried by an individual other than the consumer.
3.2 With the conclusion of the Agreement, the Customer guarantees that he is over the age of 18 or that the person appointed by him for the purchase of the Goods is over 18. The Customer, before the conclusion of the Agreement, must also indicate the required personal data and the address to which the Goods should be delivered.
3.3 In the event that the courier has doubts about the actual age of the recipient, he can request to view the id card of the recipient. If the recipient of the good is unable to prove his age, the good will be retained by the courier. Any following delivery will be subject to the same General Conditions as well as additional costs incurred for shipping.
The Customer undertakes the duty to communicate to Case Perrotta SRL any changes and /or
updates of the personal data released to the Supplier at the time of the conclusion of the Agreement.
4. How to purchase and request information
4.1 To request information on the purchase of one or more Goods, to purchase one or more Goods, and to express opinions and feedback on the our Services (hereinafter: "Request"), the Customer can send a message to the following email address caseperrotta@caseperrotta.it. To request a guided visit of the farm, the Customer is required to send a message to the email address or by visiting the Welcome section on our website.
4.2 Case Perrotta SRL will communicate any restriction on the delivery and the accepted methods of payment.
4.3 Il Cliente prende atto che ciascun ordine di acquisto (di seguito: “Ordine”) inviato nelle modalità indicate nel comma 4.1 costituisce un’offerta per l’acquisto dei Beni. Case Perrotta SRL si riserva di valutare discrezionalmente l’accettazione dell’Ordine.
4.4 The Customer acknowledges that each purchase order (hereinafter: "Order") regulated in the manner described in the paragraph 4.1 constitutes an actual purchase offer of the Goods. Case Perrotta SRL reserves the right to evaluate the acceptance of the Order at its discretion.
4.5 The Confirmation Email will contain all the personal data of the Customer, who will follow up the verification of its correctness/completeness and to promptly communicate any corrections. In the same email, Case Perrotta SRL will communicate to the Customer the informations regarding the essential characteristics of the purchased Good, the detailed indication of the price, the means of payment used, the delivery costs and any additional costs. In the email the Costumer will also find the indication of the customer service contacts, which the Customer can use to request assistance and/or submit feedback.
The Contract is considered concluded when Case Perrotta SRL is aware of the acceptance of the purchase proposal by the Customer who then receives a payment confirmation e-mail (hereinafter: "Payment Confirmation").
4.6 In case of non-acceptance of the Order, Case Perrotta SRL will communicate by e-mail the reason for the refusal and/or the cause that renders the service difficult or impossible to undertake.
5. Methods of payment
5.1 The Customer can purchase the goods on the Case Perrotta SRL website by choosing from the different forms of payment indicated in the final purchase agreement or confirmation. Any additional costs relating to a specific payment method will be explicitly highlighted during the final purchase procedure.
5.2 Payment can be made by credit card: we except Visa, MasterCard, American Express and/or PayPal. The order can also be prepaid by bank transfer to the account held by Case Perrotta SRL.
6. Availability of the Goods
6.1 If after sending the purchase request made by the Customer, the selected Goods are not, for any reason, available, before the conclusion of the Contract, Case Perrotta SRL undertakes to notify the Customer in the Non-Confirmation Email, where the Costumer will have the possibility of purchasing other Goods of same or better quality than those requested previously. More so, in the Email, SRL Case Perrotta commits to inform the Customer of the essential characteristics of the
new Goods offered as an alternative and any other information indicated in Art. 5 of the Agreement.
If the Customer does not accept the new offer indicated in the Confirmation Email, the Order placed will be automatically deleted from the system.
6.2 If, after the conclusion of the Agreement, the ordered Goods are not available in the supplier's warehouse, for any reason, the Customer has the right to request to postpone the delivery of the Goods when Case Perrotta SRL will have them available in stock again, or to withdraw from the Agreement, this procedure is described in the following art. 10.
6.3 Case Perrotta SRL will immediately notify the Customer, at the email address communicated during the purchase phase, of the unavailability of the goods, which occurred for unforeseeable reasons not attributable to the Company, inviting the Customer to place another Order with modality indicated in paragraph 6.1 .
7. Delivery
7.1 I The Goods can be delivered both in Italy and abroad.
7.2 For deliveries in the Italian territory, the products purchased on the shop.caseperrotta.it website are shipped by courier. Shipping costs are charged to the Customer and are explicitly highlighted at the time the Order is placed. Depending on the destination area of the Goods, deliveries may take place over a period of time ranging from 24 hours to 7 days for national shipments.
7.3 Upon receipt of the Goods, the Customer must verify the integrity and /or matching between the Goods and the Order placed, and in the event of inaccuracies and /or defects and /or damage found in the Goods, the Costumer must communicate any issue at the e-mail address: caseperrotta@caseperrotta.it, except for cases mentioned in the following article 8.
7.4 In case of unavailability, even temporary, of the Goods, Case Perrotta SRL will immediately notify the Customer witch is indicated in the previous article and provide, within 14 days from the delivery of said communication, the reimbursement of any sums already paid by the Customer, including shipping costs and /or any other additional expense charged on the final price.
7.5 Unless the Customer's gives consent, and expressed before or during the conclusion of the Agreement, Case Perrotta SRL will not in any case undertake any service other than that agreed, even if this is equivalent value and quantity of the original.
7.6 The delivery of the Goods is carried out on working days. Deliveries are subject to signature for acceptance and collection of the Goods either by the Customer or by a person appointed by him who is minimum 18 of age.
In case of absence of the Customer or the person appointed by him, the courier will leave a notice, with indications with indications on the next steps to collect the Goods.
8. Customer Service
8.1 The Customer has the right to receive assistance in all cases in which the Goods received in delivery are incorrect and /or damaged and /or in the cases of non-delivery. Therefore, in the event of Goods delivered that have inaccurate characteristics or /and damaged dissimilar or /and spoiled or /and the delivery was not carried out successfully, the Customer must promptly inform Case Perrotta SRL, by emailing the address indicated in paragraph 8.4, within fourteen (14) days from the date of the Confirmation Email.
8.2 In the cases described above, the Customer has the right to request, at his discretion, the refund of the price paid or the replacement of the Goods, with no additional charge on the final cost.
8.3 If any Goods delivered, or only part of them, are inaccurate and /or different and /or spoiled and /or damaged in their characteristics or quantity, the customer can choose whether to return the entire Order or part of it and request a refund.
8.4 In all cases described above, you can get help with the sale or post-sale by contacting either Case Perrotta either by phone number at 0039 095 968 928 or by email at the following address: caseperrotta@caseperrotta.it.
9. Order Cancellation
9.1 The Order can be canceled by the Customer, for any reason, within 24 hours from receipt of the Order Confirmation Email and exclusively if the payment is done by bank account. The cancellation of the Order can be done via email by contacting the following address: admin@caseperrotta.it.
9.2 Outside of these cases, the cancellation of the Order made after the receiving of the Confirmation Email and after receiving the payment email confirmation, is equal to exercising the right of withdrawal described in the following art. 10.
10.Right of Withdrawal
10.1 Withdrawal by professionals
10.1.1 The Client, if he is a physical person acting for his business, commercial, craft or profession, or as an intermediary, will be entitled to terminate the Agreement, without having to give any reasons, and with no extra charges, if this is done no later then the term established of fourteen (14) days from the receiving and possession of the physical Goods.
10.1.2 In case of withdrawal done by the professional costumer after the conclusion of the Agreement and before the psychical arrival of the Goods, the obligations established between the two parties will lapse.
10.1.3 The right of withdrawal may be exercised by sending a written and registered letter communication to Case Perrotta SRL. Via Andronico 2, 95010, Sant’Alfio, or by certified e-mail to the following address caseperrottasrl@pec.it.
10.2 Withdrawal by the consumer.
10.2.1 The Customer, if he is a psychical person acting for purposes unrelated to any entrepreneurial, commercial, artisan or professional activity, will have the right to withdraw from the Agreements, without motivation and without additional costs, as long as it is no later than the established deadline, witch is fourteen (14) days from receipt and possession of the Goods. In the case of multiple goods ordered by the consumer with one single and delivered separately, the period
of fourteen (14) days to cancel the Agreement begins from the day when the consumer or a third party designated by this last, receives physical possession of final good.
10.3 Methods for exercising the right of withdrawal referred to in the previous articles 10, 10.1 and 10.2. Obligations.
10.3.1 Before the expiration of the withdrawal time, the Customer has to inform Case Perrotta SRL of his decision to exercise the right of withdrawal from the Agreement. The Customer may submit any other explicit declaration of the decision to withdraw from the Agreement by sending a written registered letter to the following address: Case Perrotta SRL. Via Andronico 2, 95010, Sant’Alfio, or else the communication can be done by certified e-mail to the following email address caseperrottasrl@pec.it.
10.3.2 If the withdrawal exercised by the Customer is valid, Case Perrotta SRL will refund the entire amount paid within fourteen (14) days from which Case Perrotta SRL is informed of the consumer's decision to withdraw from the Contract. This refund will be made using the same payment method used by the Customer. In any case, the Customer will not have to incur any additional costs as a consequence of the withdrawal.
10.3.3 Case Perrotta SRL reserves the right, in any case, to withhold the reimbursement until it has received the goods and has verified their absolute integrity, or until the consumer has demonstrated that have returned the goods, depending on which situation occurs first and at its sole discretion.
10.3.4 Except the case in which Case SRL Perrotta has offered to collect the goods thyself, the customer will return the goods or hand them over to Case Perrotta SRL or to a person authorized to receive the goods without delay and in any case within fourteen (14) days from the date of the communications to Case Perrotta SRL of the decision to withdraw from the Agreement.
10.3.5 The Customer is required to cover, as single and unique extra cost, the shipping charges, except if Case Perrotta SRL has offered to collect the goods independently. The Customer is responsible for the decrease of the value of the goods resulting from the handling of the Goods other than that necessary to establish the nature and characteristics of it.
11. Exclusion of the right of withdrawal by the consumer.
11.1 The right of withdrawal of the customer is excluded for supply of alcoholic beverages, the price of which has been agreed upon conclusion of the contract, the delivery of which can only take place after thirty (30) days and whose actual value depends on fluctuations of the stock market that cannot be controlled by Case Perrotta SRL.
12. Guarantees
12.1 The Customer has the right to purchase the goods free of any defect and conform with the use for which they are intended. In any case, the provisions guarantees, where applicable, shall follow the terms provided by the rules of the Civil Code and /or the Consumer Code.
13. Responsibility
13.1 Case Perrotta SRL can not be held responsible for delays or non-delivery of the goods, if the delay or non-delivery were caused by exceptional and unforeseen circumstances, such as strikes, natural events, force major, and interruptions of the service related to the execution of the Contract.
13.2 Case SRL Perrotta must immediately inform the Customer in the event of updates / modifications to these General Conditions as well as any change of the company email address, by e-mail communication to the address indicated by the Customer.
The changes of the General Conditions will have immediate effect and will exclusively apply to sales made from the update day. In any case, the updated version of the General Conditions will be available on the Web Site.
14. Communications
14.1 Unless differently communicated and provided in the Agreement, any communication, report and feedback relating the Agreement must be done by e-mail to:
admin@caseperrotta.it
Customer: to the address indicated during the purchase and /or registration phase.
15. Jurisdiction
The Agreement is governed by the Italian law.
Any dispute relating to the application, execution, interpretation and violation of the Agreement will be under the responsibility of the Catania court of justice.